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Delivery & Returns
Complimentary, secure delivery and returns — with care, from our House to yours.
100% Secure Payment
Graff prioritizes online security, using SSL encryption to protect your payment and personal details.
Signature Packaging
Every order is elegantly presented in our iconic Graff box, a stunning showcase that can be personalized with a heartfelt message.
To help protect our clients and for extra fraud protection, when purchasing on graff.com, your order must complete 3D Secure (3DS) during the payment stage of checkout.
3DS requires you to complete an additional verification step with your card issuer when paying. During this process, you will be directed to an authentication page on your payment provider’s website. From there, you will be asked to enter a password associated with your card, or a code sent to your phone.
Before completing your purchase, you may want to contact your bank to inform them of your upcoming payment. Alternatively, please contact us if you have any questions or concerns.
Complimentary Delivery
Shipping Time
For Standard Delivery, please allow up to 3 working days, excluding public holidays. If you have ordered an engagement ring or requested any additional services, please note that these may take longer. As each ring is meticulously crafted, we kindly ask that you allow an additional 10 business days for the completion of your order.
Secured Delivery
At Graff, we understand that luxury begins with an experience of elegance from the moment your order is placed. Enjoy the peace of mind that comes with our complimentary shipping and secure delivery, ensuring that your cherished creation arrives safely and beautifully.
Client Services
Should you have any questions about your delivery time, our Client Services team is readily available to assist. For further details on shipping times, please refer to our .
Complimentary Returns
Returns Policy
At Graff, we pride ourselves on high customer satisfaction. If, however, you are not satisfied with your purchase, or simply change your mind, you may request a refund from us within thirty (30) days of receipt of your item. We cannot, however, process exchanges or returns on items that have been customized, engraved, worn, used, altered or damaged.
Contact Us
To request a refund, simply send us an e-mail at client.services@graffusa.com within thirty (30) days of receiving your product. When we receive such a request from you, we will provide you with instructions on how to return the product to us. We reserve the right to inspect the product prior to approving your refund request.
Pick Up in Boutique
In-boutique pickup is offered at all Graff boutiques across the US for online purchases. During checkout, you can easily select your preferred boutique for collection. Once your item is ready, we invite you to book an appointment, ensuring a personalized experience with one of our Sales Associates as you collect your order.
To book an appointment at your nearest Graff boutique, please .
100% Secure Payment
Ordering Online
Graff.com is a safe platform on which to place your online order. It is important that our site server is extremely secure and therefore we ensure that industry-standard encryption technologies are used when transferring and receiving customer data.
Contact your Bank
To ensure a smooth and seamless shopping experience, we advise contacting your bank before placing an order. This will help confirm that your payment details are up to date and processed without any issues, allowing for a quicker and more efficient transaction.
Additional Information
Please note that for certain items payment options may be limited. For further information on available payment methods, including the option of payment via bank transfer and ordering by phone, please contact .
Signature Packaging
Complimentary Gift Wrapping
Honouring the timeless tradition of gifting, each Graff creation is impeccably gift wrapped and presented in our signature box — a symbol of elegance and distinction. Thoughtfully crafted using responsibly sourced materials, this exquisite case may be personalised with a handwritten message, offering a graceful expression of sentiment that endures, just like the jewel within.
Personalised Messaging
To add a personalized message, simply select the gift option during checkout, where you will have the opportunity to enter a heartfelt note. This small yet meaningful detail ensures your gift is as unique as the recipient.
Engraving
If you would like to add a personalized engraving to your piece, please reach out to our Client Services team. They will be happy to assist with your request and ensure that your engraving is as special and unique as the jewel itself. Contact us .